Walt Disneys core values of quality represented by Mickey Mouse are being washed down the drain!! What a disappointment at every level staying at Disney this week.
Let me detail: 1. Called 8 times and waited for 4.5 hours to add on a 1k meal plan onto my reservation - really??? Do they not want my money??? Horrible!
Re:food- quality has plummeted and there are so few people working at the park you can't buy your desired snacks until midday!!! So you can't use up your meal plan!!! Also- meal plan would not link on 2 out if 4 days!! 2.
Where are the cast members?? Record high profits and they are firing their staff and making people wait in lines- 3. Where is Mickey? All the little special details are disappearing The soap has the name - generic- the mickey soap made Disney special and stand above the surrounding hotels- special for everyone at every level of stay- EVeryone should be treated like a princess!
The shampoo smells like a leutrine- disgusting!! The Boardwalk does not have a single Mickey anywhere- every circle on the posts and pillars should have the iconic Disney characters faces in them - they put a family of five in a room with only one bed and the pull out couch and wall beds were TERRIBLE- hard and uncomfortable- both of these can be high quality and comfortable- just try the Hilton and you can sleep comfortably - they don't tell you that you won't get 2 real beds for a family if 5- then they don't turn down the beds unless you request! Really!! Unlike other hotels we pay per person- not per room so it is inexcusable that the beds are not prepared for each guest- only the club level has that done without request !!!
Seriously!! Then don't charge per person- Disney should have the beds ready for each guest each night- that is the basics- Walt must be turning in his grave the way people are being treated - it's not like we did not pay thousands of dollars to stay at the boardwalk; 4. Fast passes- every Tom, *** and Harry can now get fast passes so the lines are long and they don't have single rider options for long line rides such as toy story and soarin- why not? The guests of the hotels should have unlimited fast passes or at least 3x as many as the non guests or why pay the extra to stay at Disney- 5they have taken away the richness of the parks and history by eliminating the parades- do they really think 5 people in a star wars costume walking down the strewn compares to the parade which brought to life the characters of all of disneys history??
- this is because they don't want to pay and train staff for the parades- they have record high profits and keep charging more so what is the excuse; 6. Worst of all: Walt Disneys History is only shown everyone and then - that is a travesty- they cut out at least 1/3 of the history museum out for a character greeting!!!! That is awful- I am so sad the Disney family did not insist at least one member be on the board for ever to keep oversight in place- 7. Open spaces replaced with huge shops- 8.
Lights camera action -gone!!! That was always full- it served as amazing entertainment and richness of historical production- most importantly- we are getting too little for too high a price. In the past when you stayed in the nicer hotels there were cast members hanging around and playing with the kids, talking, smiling and making you feel noticed and special- now there is no one around.
It takes 30-40 min for house keeping to respond, the bell men can't find your bags for hours- it's crazy!!! In the past everyone returned to Disney because the little extras made all the difference- it was worth it to splurge, but now Disney is feasting in the experience of the past- but they have become so much less and less than surrounding hotels so in another 10 years- if they don't reinstate the excellence and quality- they will be in the famine- people will stay once and then go to a nearby hotel that allows them to save $$$- cuz the splurge factor is not being rewarded by the little extras
Product or Service Mentioned: Walt Disney World Hotel Facility.
Reason of review: Bad quality.