My name is Rebecca Delgado. I recently decided to take my daughter to Disney World for her fourth birthday.
She was very excited and the only thing she wanted to do was see Ariel all day, Mermaids are her favorite thing in the whole wide world. She was never able to see Ariel.
My daughter has very bad breathing problems. I have to walk around with a nebulizer machine, steroid treatments, inhalers, and even oxygen some times. I made sure to get a guest assistance pass as soon as I walked into the park.
Apparently this is not enough. The problem occurred when we went to meet Ariel. The cave with the waterfall that leads to see Ariel in the new fantasy island was not an option for my daughter because the mist and lack of space would have given her an asthma attack. I went to the attendant in the front and showed him my pass and explained my situation he said there was no exception she would have to walk the line.
I then asked if I could wait the 35 minute wait time at the exit and that when my wait time is done I could be taken up the exit so it is still fair for everyone. Again he said no. I asked to speak with a manager and she said no child could be treated any more special then the next. I tired to explain that I was not asking for special treatment because I thought my child was superior in any way she just had limitations and I would wait in another area if possible.
I was told I could come back when the wait time was less about an hour before the park closed and maybe she wouldn't get sick. That was the most ridiculous thing I had ever heard. I decided to go to guest service to see if they could solve my problem because I wanted my daughter to see her favorite character before we left Florida, its the last thing she wanted to do with her family before her daddy left us for military service. Its not like I could go back another time because tickets are expensive and her daddy leaves in March there wouldn't be enough time.
I went to guest service sure they could help me out but again I was wrong. They initally said that the could sign a paper with Ariel's name if that would be enough. My daughter is 4, she cant read yet so I said that would not be acceptable. They gave me the run around saying there is nothing they could do.
I personally don't understand the issue a picture and hello would have taken less than 5 minutes and made a child's life that much better. Eventually she said we could see Ariel but would have to make it across the park in 15 minutes and if we weren't there on time we would get nothing but turned away. That is impossible to do with a child who is sick not to mention I am visibly 7 months pregnant.We had to tell our little girl that she would not be able to see her favorite character. She overheard some of what was going on and what she got out of it was that Ariel does not like sick kids.
She cried for the rest of the day ruining her day. She asked why she had to be sick and it broke my heart that Disney made her hate herself. She thinks mermaids are mean now and have given up her fantasy of wanting to be one.
This problem from Disney is continuing in my household and I never expected this from Disney.
Reason of review: Poor customer service.
Monetary Loss: $300.