Walt Disney World - Disney Cast Member Insults at Epcot Gate
Update by user Feb 27, 2012
Spoke to Disney cast member Brett.He extended his apologies and was a really nice guy.
He said the offending cast members were new. Still probably won\'t be returning, but just glad to know that someone at Disney did address the issue.
Oddly, someone has made a profile with my name and is writing really bizarre things in the comments section of this post.Please ignore the person using my name in the comments....it is so weird, I have no clue what they are even talking about but it is obviously not this situation.
Update by user Feb 16, 2012
I would also like to add (still thinking about this hours later because it is so upsetting)that I did not ask for any kind of compensation from Disney.When I told Melissa I was angry, she said it looked like I was seeking compensation.
I really just wanted to let Disney know.
They should care when loyal customers are insulted upon entry.That\'s all.
Update by user Feb 16, 2012
I would also like to say that if a cast member told a person wearing a burka that it is not appropriate because it would be too hot, there would be outrage.This is the same thing.
I need to get a picture of my friend in this sundress because it really is not at all offending or promiscuous.
I am just so angry at how Disney handled all of this.It costs so much to go out there and then to be immediately insulted...Disney magic is dead, along with customer service.
Original review posted by user Feb 16, 2012
My friend and I are both pass holders for Disney World.My friend was wearing a sundress...in Florida.
She was told by Disney cast member Lori that she was not dressed acceptably for Disney and needed to go buy a shirt in the gift shop to put on over her dress! There was nothing wrong with this dress. Yes it was strapless, but I also have many dresses i this style. This is Florida and I would describe this friend as conservative.
When we complained to Jason at Guest Services, he claimed Lori was doing her job too well. So, our day was ruined. I wrote an email and was contacted by someone named Melissa who said this was a he said she said issue (Guess we are liars) and that there is a dress code and Disney employees are trained to look for people like my friend who are in violation. When I asked for the dress code, she said it is appropriate with shoes and a shirt.
When I asked her about people in bikini tops in the summer, she said they are in violation. I told her I will not be renewing my pass and neither will my boyfriend, my friend or her 2 kids. Melissa did not care. She says Disney does not compensate guests for cast member behavior!
So be prepared for insults at the Disney gate! What money grubbers! They should care when that many passholders get rid of their passes. They ruined the Disney magic for me.
I may never go back.Oh, and I asked Melissa to have her supervisor call me and she changed the subject.