Reginia Dcw

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Verified Buyer
| map-marker Orlando, Florida

Reschedule my tickets

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Walt Disney World - Reschedule my tickets
Walt Disney World - Reschedule my tickets - Image 2
I call various times to find out about my hopper passes upper passes for myself and my family it has been very difficult with customer service to find out.
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User's recommendation: It's very hard to get through the customer service.

1 comment
Reginia Dcw

I called to verify my hopper passes for my family and myself.

Andrea J Qgy

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Verified Reviewer
| map-marker Lake Buena Vista, Florida

Annual visit not any more ...

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Travelled halfway across the world to try the new rides and I get 540 minute wait. Guess I won't be coming back to Disney. Been a regular up until now, the new Genie plus systems and park booking take away all the spontaneously fun.
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Loss:
$3000
Pros:
  • Very few at this point
Cons:
  • Crowded

Preferred solution: Full refund

User's recommendation: Don't bother

3 comments
Guest

There has not been a 540 minute wait on anything since Disney reopened in 2020 so try again.Yoyr just mad you have to buy Genie + so you made up a lie.

Guest
reply icon Replying to comment of Guest-2269731

So you hang out at Disney everyday, monitoring wait times? Idiot.

Carlo Nrx
reply icon Replying to comment of Guest-2269731

This person hangs around disney to groom and molest children!

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Amy G Omo

Why is this called pissed customer..?

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Not everyone who calls is pissed... some have questions... some have never been to any Disney parks and need to ask questions before bringing special needs kids... and some get awesome customer Service folks who make them feel at ease and answer every question with such patience and respect and care like Willamette did for me... she was awesome and took time to answer all my concerns
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Pros:
  • Fun
  • Its disney
Cons:
  • Lack of information

Preferred solution: Your people did an awesome job please tell them thank you from me

User's recommendation: Please know your coustomer service people are above and beyond helpful

2 comments
This site needs to be shut down

The website is called pissedcustomer. This is not a Disney site. You typed in the address after all.

Guest

Probably because this is the name of the site you're on. Please tell us you KNEW this wasn't Disney and you're just pranking us. If not, I fear for your children as you're a fool.

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Vivian C Rll

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Verified Reviewer

Customer service ( Kyle )

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Hey we are at Hollywood studio and my grandson who is 6 lost his band at the muppets show and was told we could receive and other one but Kyle was very rude and told us its our responsibility which I know
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Pros:
  • Goof for kids
Cons:
  • Worse lines and longer waits to get back to my car at end of day
  • Worse lines and customer service at hollywood studios

Preferred solution: Replacement of Magic band

User's recommendation: Be more understanding

Anonymous
map-marker Orlando, Florida

Lightning passes

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Waiting in line not fair to those with less money who can not afford to pay for lightening passes. We can no afford to pay more so had to wait !!!
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User's recommendation: Go back to fast passes for everyone so it’s fair and not just for those who money

4 comments
Guest

If "everyone" had fast passes, then that will not change wait times. The best thing to do is skip Disney and go to a different park, like Carowinds in NC, Cedar Point in Ohio, Busch Gardens in VA, Hershey Park in PA, etc etc.

Guest

It's fair it's no ones fault but your own if you don't buy it .If you can't afford Disney stay home.

Carlo Nrx
reply icon Replying to comment of Guest-2269729

Another twisted fag commenting

Guest

Every theme park charges extra to skip the line.

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Anonymous
map-marker Kissimmee, Florida

Move to Alabama or Georgia already!

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Been there in 2018 before the dark times came, and now, my next visit is in question. They have really gone overboard with the wokeness, and certainly the price to actually get in.

Back in the unpleasantness of 2020-****, security required EVERYBODY to wear a mask, and if you were caught on a ride not wearing one, you, and everyone else in the ride vehicle, got punished with no PhotoPass photo! Wearing masks in a subtropical climate is EXTREMELY DANGEROUS TO YOUR HEALTH, UNDER ALL CIRCUMSTANCES!

Thankfully, theyve relaxed the policy, but still encourages it.

Secondly, their woke capitalism has gone WAY too far! They are changing rides to better promote diversity and inclusion, and worst of all, they are being punished by the State of Florida by removing their private government, the Reedy Creek Improvement District, for apparently, disagreeing to the so-called Dont Say Gay bill in Florida.

My advice to Disney: relocate Disney World to either Birmingham, AL or Atlanta, GA (I live near both of these cities), and make the new resort bigger and better, and more kid-friendly.

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Pros:
  • Show on the castle
  • Characters
Cons:
  • Like nazi germany on masks
  • Woke
  • Expensive

Preferred solution: Relocate Disney World to either Birmingham, AL or Atlanta, GA.

User's recommendation: Don’t like to say this, but, don’t go to Disney World.

3 comments
Guest

Why not end your Disney addiction and find something else to do with your money (and your life)?

Guest
reply icon Replying to comment of Guest-2317166

Leave the kid alone, and go get your own life!

Guest

I agree maskscate dangerous but Georgia is the last place for Disney, Florida is fine, they have dropped all mask requirements so calm down

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Jill T Nlz

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Verified Reviewer
| map-marker Kissimmee, Florida

I have been planning a trip to Disney for 3 months. My Grandchildren were so excited to go for the first time. I researched everything...

Walt Disney World - I have been planning a trip to Disney for 3 months. My Grandchildren were so...
Walt Disney World - I have been planning a trip to Disney for 3 months. My Grandchildren... - Image 2
Updated by user Mar 28, 2022

Waited on hold for an hour just to be hung up on! Calling back again. What a joke!!!

Original review Mar 27, 2022
So I thought. We came from the Carolinas and upon arrival we're shocked when we we're told we needed reservations to enter the park. Imagine the disappointment and crying my poor Grandbabies had. Never did I see anything on there website about this. Many grandparents take their grandkids here and it should be very clear when doing research on web. What a horrible experience! I will be calling them
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Cons:
  • Lack of information
Cory D Chy

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Verified Reviewer
| map-marker Fort Wayne, Indiana

Worst first experience

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Had the Worst first experience ND trip to Disney World... took my family for the first time decided to park hop 1 day there we went at 12 so we can stay all day for parade ND fireworks but come to find out they closed at 4 nobody knew everyone there was disappointed I drove 10 in half hours for vacation and got screwed my kid didn't even get to see them all dressed up r anything didn't Even get to park hop really waste of money the employees said that a celebrity reserved magic Kingdom for rest of day come to find out bs a security told us they shut down for the employees that been there for years to celebrat kinda messed up for the ppl who paid all that money ND didn't get to do anything I'm really disappointed should atleast get a refund more park hopping tickets something just not right took way too long to even get to any other theme park there got lost no help nothing

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Loss:
$300
Cons:
  • Snarkey customer service and up charging

Preferred solution: Let the company propose a solution

User's recommendation: Make sure u know the hours and what's going on the day you go

2 comments
Guest

Financially, Disney is in dire straits. I wouldn't touch them with a 10 foot poll. If you are in Indiana, there are theme parks that are much closer.

Guest

So you did no research no planning did not rope drop and went to Disney for 1 day and somehow this is Disneys fault? Disney first of all needs at minimum 7 days, and you must do your research. Yoy must rope drop.

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Resolved
Terry F Xzq

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Verified Reviewer

Resolved: Sex education for toddlers

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Updated by user Apr 02, 2022

Not resolved. Had no other choice on this form..

Original review Apr 02, 2022
We have been going to Disney World since 1984 and had season tickets for years. No more. When we went to Epcot in January, 2022, it was a disaster with construction consuming a good part of the park. Now, with the let's teach grades K - 3 sex and gender identification attitude, Disney has not only become WOKE, but actually a perverted place for children. No more of my $$$ will go to Disney parks.Don't be a future customer
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Pros:
  • Very few at this point
Cons:
  • Perverted corporate policies

Preferred solution: Let the company propose a solution

User's recommendation: Don't be a future customer

Nick P Btz
map-marker Lake Buena Vista, Florida

Absolute garbage annual pass upgrade policy

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Really really frustrated here. I called in last week on the last day of our 3 day passes for my wife and kids (Rebecca Perona, Warner, Jaime, and Mason).

I was escalated to a manager because apparently if you use the pass on a weekend, you cant upgrade to a pixie pass annual pass.

On the website there is some REALLY ambiguous and unclear language around this, that did not make sense at all!!

So frustrating.

When they pointed that out, I sent an email to Disney services and still have not received a note back.

My lifetime value as a customer for the next 15 years will be at least $50-60k and honestly, this could be the final straw with Disney.

Just upgrade the passes to Pixie passes please! Make it right and we move on with our lives instead of the system wont let us do it BS.

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Pros:
  • Its disney
  • Great entertainment
Cons:
  • Crowded and expensive

Preferred solution: Let the company propose a solution

2 comments
Guest

Yes I get that the annual pass is not on the weekends. The issue is that when you buy a normal multi day, it doesn’t clarify that in order to upgrade to an annual pass you can’t use it on a weekend.

Guest

It very clearly shows on their web site the pass is not good on weekends.

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Featured
Manuel N Hyi
map-marker Miami, Florida

No more disney trips.

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I have been going to Disney for 2 generation, but now we will no longer waste one more penny on anything Disney after you went after the parent bill. I have told my grandkids no more Disney trips. Your company is going after our family, and they are so angry, they throw away their Disney dolls and toys. We are going to Lego land from now on. By the way, one of my grandkids is gay, and she is beaned angry that you are doing this. She was one of the kids that told me she is ashamed of what Disney is doing.
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Preferred solution: stop the gender politics

User's recommendation: stop the crazy stands! kids are girls and boys, leave the sex up to the parents. you are not my kids parent.

Rick B Rng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winter Park, Florida

Save the children

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Disney seems to become more vacuous by the day. Hiring someone from the far left to solve an issue with conservatives. Disney has literally sentenced themselves to bankruptcy by adopting a woke agenda and they think a socialist apologist can right the ship? Screw you Disney. Youe efforts are less than adequate. You have made your bed, now you will lay in it for decades b4 you recover from the misstep. And if you never do, oh well, life will go on . . . . . Oh well.
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Preferred solution: To shut you Pedophiles down!

User's recommendation: Don't fund these *** groomers

Anonymous
map-marker Georgetown, Demerara-Mahaica Region

Park Pass System

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I am an international visitor who booked an entire trip to Orlando including hotels and flight from South America only to find out that Disney new reservations system makes it impossible for my family to visit the Magic Kingdom during our trip. They refuse to help us to make a reservation even though we have explained the situation to them, claiming that they cannot accommodate 6 extra people for safety reasons.

How can international customers just wait around to see if a spot at the parks happens to open up? It sucks

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5 comments
Guest

Disney is absolutely overrated and Florida sucks. There are 49 other states you could have picked to visit, all with different climates, landscapes and attractions. Personally, I would have gone to the Grand Canyon before I went to Disney World, where it's hot, the lines are long and people from all over the world are trying to visit at the same time, making for a miserable experience.

Guest
reply icon Replying to comment of Guest-2269756

Florida sucks? All 22,244,823 of us?

You also suggest travel to the remaining "49 states".

What's wrong with the US territories? Or do they suck too?

Guest

It's not like it's not posted everywhere and you can check and make park reservations on the website.Stop blaming Disney , its your fault.

Guest

Sorry that happened but it tells you online to book in advance, preferably at least 6 months ahead of time. BTW: Disney World is crowded and it is VERY HOT this time of year and you will stand in lines for hours.

That isn't how I would want to spend my vacation. America is vast and there are so many other states you could have gone to.

Guest

Why did you not do your reservation when you booked? That is not Disney's fault

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JOSEPH P Byu

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Verified Reviewer
| map-marker Monroe, North Carolina

The cost for the "experience" versus the "reward"

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Went for one day on our way home from vacation. Visited Hollywood Studios.

I did book a lunch at the Brown Derby months in advance. That's one point you have to plan way in advance just to get a park reservation. Learned about the Genie app after getting to the park. It's replaced Fast Pass and costs 15 dollars a person to book a ride (versus waiting in line for 1-2 hours).

The problem is once you book a ride, you cant book another for 2 hours after your booking; all attractions aren't eligible. Between the Genie and getting status on other things, you spend more time on your mobile than anything. The day becomes more of a quest than an enjoyable experience.

People complain about the cost, but I am amazed how they continue to swallow it. Been going to Disney parks in California and Florida for over 30 years--this is my last visit.

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User's recommendation: Book early--reserve early--get the Genie(you don't have a choice)--Don't go if you are looking for a bargain.

The one B
map-marker Riverside, California

I need help in the IE, i anm the one.

Im in trouble in the IE what is wrong why can't I get ahold of anybody hghhghhhjjkdhkihigigogogif8r7f7d6r7t0
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Loss:
$5000

Preferred solution: Ceo call me now I'm melting